06/22/00
ConsumerREVIEW.com And uGetHeard.com Team to Deliver Complaint Resolution Service to ConsumerREVIEW.com's Enthusiast Communities
 
Valuable Customer Service Resource Now Available to ConsumerREVIEW.com Users
SUNNYVALE and SAN MATEO, CA - June 22, 2000 - ConsumerREVIEW.com, the leading, trusted source for consumer product information on the Web, and uGetHeard.com, the leading provider of customer recovery services for consumers and corporations, today announced a partnership to give ConsumerREVIEW.com users the ability to submit product and service complaints using uGetHeard.com's Complaint Resolution SystemTM (CRS).
 
"Consumers often come to ConsumerREVIEW.com asking how to reach manufacturers regarding a wide variety of customer service issues," said Max Mancini, CEO of ConsumerREVIEW.com. "This partnership gives us the ability to connect users on our vertical Web communities with manufacturers. uGetHeard.com's service empowers our users because it helps them easily voice complaints about products and customer service experiences and reach resolutions."
 
ConsumerREVIEW.com will leverage uGetHeard.com's proprietary Complaint Resolution SystemTM across its network of 18 vertical Web sites. Users can submit product and service complaints through uGetHeard.com's system of more than 5,000 merchants and manufacturers in 55 industries. The system boasts a satisfactory resolution rate of more than 80 percent. For merchants and manufacturers, uGetHeard.com provides an efficient system to access and resolve consumer complaints as well as tools to help them improve customer retention.
 
"uGetHeard.com's Complaint Resolution SystemTM provides ConsumerREVIEW.com with the opportunity to engage its users throughout the entire buying process and to close the feedback loop with manufacturers," said Michael Chen, CEO of uGetHeard.com. "ConsumerREVIEW.com users now have a direct link to manufacturers to get their complaints heard and resolved."
 
About ConsumerREVIEW.com Founded in 1998, ConsumerREVIEW.com is the leading, trusted source for consumer product information on the Web. ConsumerREVIEW.com develops and manages Web communities around common product interests to meet the needs of consumers researching purchases. The company's review content is available to millions of consumers through partnerships with sites such as Yahoo!, AltaVista, West Marine and PlanetOutdoors.com. The company is focused on creating an online environment that fosters communication, community spirit and quality product reviews. ConsumerREVIEW.com is headquartered in Sunnyvale, CA.
 
About uGetHeard.com Founded in 1999, uGetHeard.com is the Internet's leading provider of customer recovery services for both consumers and corporations. uGetHeard.com develops products and services that help consumers get complaints resolved by corporations and that help corporations recover dissatisfied customers. UGetHeard.com's Complaint Resolution SystemTM and e-DirectTM services are available to millions of consumers and are achieving satisfactory resolution rates above 80%. uGetHeard.com is headquartered in San Mateo, CA.